Privacy policy

Privacy Policy

Effective Date: December 27, 2025

Radio Television Vida ("RTV Vida," "we," "our," or "us") operates the website https://radiotelevisionvida.com and the Radio Television Vida mobile application and provides online radio, video, and streaming media services. We are committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website and services.

1. Information We Collect

To comply with Google Play Store and Apple App Store privacy requirements, we clearly describe the data collected through our mobile applications and website.

a. Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Messages, prayer requests, or inquiries submitted through forms

  • Any other information you choose to share with us

b. Automatically Collected Information

When you use our website or mobile applications, we may automatically collect:

  • IP address

  • Device type and operating system

  • App usage data (such as pages viewed, stream interactions)

  • Browser type

  • Date and time of access

This information is used for app functionality, analytics, performance monitoring, and service improvement.

c. Audio & Streaming Data

Our applications provide live and on-demand audio and video streaming. We do not record or store private audio from your device. Streaming usage data may be collected for quality and performance purposes only.

2. How We Use Your Information

We use the information collected to:

  • Provide and operate our radio and media streaming services

  • Respond to questions, prayer requests, or inquiries

  • Communicate updates, programming, or announcements

  • Improve website performance and user experience

  • Comply with legal or regulatory requirements

3. Cookies, Analytics, and Tracking Technologies

Radio Television Vida may use cookies, SDKs, or similar technologies in our website and mobile applications to:

  • Maintain app functionality

  • Understand how users interact with our content

  • Improve streaming quality and user experience

You may manage or disable cookies through your browser or device settings. Certain app features may be limited if tracking technologies are disabled.

4. Sharing of Information

We do not sell personal data. In compliance with Google Play and Apple App Store policies, data is shared only when necessary and limited to the following circumstances:

  • With service providers (such as hosting, analytics, or streaming platforms) solely to operate and improve our services

  • When required by law, regulation, or legal process

  • To protect the rights, safety, and integrity of Radio Television Vida and its users

All service providers are required to safeguard data and use it only for authorized purposes.

5. Data Security

We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, disclosure, or misuse. While no system is completely secure, we strive to protect your data to the best of our ability.

6. Third-Party Services and Links

Our website or streams may include links to third-party platforms (such as social media, video hosting, or streaming providers). We are not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies.

7. Children’s Privacy

Radio Television Vida’s content is intended for a general audience. We do not knowingly collect personal information from children under the age of 13 through our website or mobile applications, in compliance with COPPA and app store policies.

If you believe a child has submitted personal information through our services, please contact us so we can promptly review and remove the information.

8. Your Rights and App Store User Rights

In accordance with Google Play and Apple App Store requirements, users may:

  • Request access to their personal data

  • Request correction of inaccurate information

  • Request deletion of personal data where legally permitted

  • Withdraw consent for data processing where applicable

Requests can be submitted using the contact information below.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements, including app store policy updates. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Radio Television Vida
Website: https://radiotelevisionvida.com
Phone: 212-544-9576
Email: info@radiotelevisionvida.com

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.

Privacy Policy Summary for App Store Listings

Radio Television Vida respects your privacy. Our app may collect limited personal information (such as name, email, or messages you choose to submit) and basic device or usage data to operate and improve our streaming services. We do not sell your data and do not record private audio from your device.

Data may be shared only with trusted service providers for app functionality, analytics, and streaming performance, or when required by law. You may request access to or deletion of your data at any time by contacting us at info@radiotelevisionvida.com or 212-544-9576.